Woolworths Supermarket in Australia-Free-Samples-Myassignementhelp

Question: Examine about the your involvement in Woolworths Supermarket. Answer: Presentation This article features my involvement in Woolworths Supermarket in Australia which is considered as second biggest organization in Australia as far as income (Woolworths Supermarkets 2018). I have frequently buy things from Woolworths and have both great and terrible involvement in their items and administrations. Be that as it may, I will examine around two items that that are Woolworths organic products - vegetables and Woolworths wellbeing drink items with which I have encountered terrible and great experience. Poor people and great experience will be represented by Proto-persona outline followed by two most huge focuses during the procedure bolstered by two key Customer Experience Management ideas. I will likewise investigate the two encounters to clarify the distinction in two encounters which is trailed by a general end for the conversation. Conversation Proto-persona outline for helpless experience The picture outline that the torment focuses are the bundling of the organic products that are pre-developed. Also, when a client want to purchase items from online entry, it is hard to recognize the mix of the leafy foods nature of the items from the things showed on the site. I have likewise confronted the issue in ill-advised staff help when need assistance as they don't have appropriate data. Therefore, I have decided on shopping by and by as opposed to shopping from on the web. Despite the fact that I need to shop from on the web, I consider all the clients remarks and input earlier creation any request. I have additionally chosen to raise protests to the association and give them proposals on improving their administration straightforwardness and administration improvement. Picture 1: Proto-persona graph showing part with helpless experience (Source: Created by Author) Two most huge agony focuses during the procedure alongside idea of CEM The two significant torment focuses that I have featured through the procedure are-bundling of pre-experienced natural products that they offer to client at lower rates and powerlessness to recognize the organic products mix when I have picked blended organic products choices. The primary idea of client experience the executives (CEM) that I need to talk about is client centricity. Lemon and Verhoef (2016) expressed that an organization ought to need to put client needs, needs and desires in the top need. Woolworths is most popular for the materials that are utilized on the everyday schedule. They guarantee that they contact nearby ranchers for getting the new materials yet as a general rule they don't keep their words and they offer less expense because of their low quality and untimely products of the soil. The second idea that I need to talk about here is client accommodation. As indicated by this idea, Bilgihan et al. (2016) delineated that client should feel simple to utilize the things and get the quality items. On the off chance that issue happen, the staffs should offer help to the client. This is the thing I don't care for in Woolworth as they penetrate their words and furthermore have helpless client support suppliers. Proto-persona graph for good understanding Picture 2: Proto-persona outline representing part with great experience (Source: Created by Author) The picture spoke to above featured that the great experience originates from the nature of the items and get legitimate things accessible. My involvement in the wellbeing drink buy from Woolworths is acceptable I generally get as of late packaged things with legitimate fixed items. Also, regardless of whether I settle on web based shopping to buy wellbeing drinks, I get right data in the site and get quick conveyance. In spite of the fact that I like to shop legitimately from shop and consider clients inputs through various online life. In any case, I have made arrangements for two objectives that are requesting the association to plan more flavors in drink area and chose to picked Woolworths whether I have to look for wellbeing drinks. Two most noteworthy torment focuses during the procedure alongside idea of CEM The two significant focuses through which I can say that I generally have the great experience while buying wellbeing drinks from Woolworths are the creation of the beverage is unmistakably referenced and all the items are packaged as of late. One of the CEM ideas that is client life cycle contains a few phases. These stages involved coming to the intended interest group, obtaining, transformation, maintenance and offering faithfulness (Irvine et al., 2015). If there should be an occurrence of Woolworths wellbeing drinks items, I felt that they define items plans to target individuals with all ages as they utilize quality fixings to fabricate these beverages. They have additionally delivered an enormous range alongside depicting the advantages of these beverages. I have additionally felt that Woolworth for this situation, built up a decent notoriety with their clients and as far as maintenance, Woolworths likewise settled on taking significant recommendation from their representatives, I need to make reference to that since individuals don't feel any issue in discovering drinks, they needn't bother with any help and even any client do I generally found a staff to educate subject appropriately. The second idea of CEM that I need to share is making the experience pleasurable. I have never confronted issue in choosing the craving wellbeing drink that I need to purchase, there is consistently supply of these beverages and every one of them are as of late packaged and in a decent situation in the racks. Beginning from the stack appearance, conduct of the staffs to the last bundling in the hour of conveyance, I make the most of their administrations. Look into of the two encounters The two items that I have chosen are from same association. It is anyway silly to state individuals have two diverse recognition with respect to two unique things that is served by a solitary organization. If there should be an occurrence of products of the soil they have not stayed faithful to their commitments and don't make reference to the blend of organic products on the off chance that anybody request blended natural products from on the web. This brought about conveyance of a blend that client probably won't care for. In any case, in the event that, the client wan further help in regards to the items, they don't support the clients. This will hamper the brand notoriety. Then again, as far as wellbeing drinks or some other beverages, they have straightforward data given on the site through which the client can without much of a stretch make the buy that they need to purchase. The client can help themselves as all the data is plainly notice. In addition, in the two cases, the conduct of the staffs is contrast. At the point when a client pose inquiry about the leafy foods, the staffs can't support them; while something very similar doesn't occur when a client get some information about wellbeing drinks. I think this is on the grounds that the staffs additionally need information on all the items on an equivalent scale. End I have chosen two items that are Woolworths new products of the soil and the other is Woolworths wellbeing drinks. I have face helpless administrations for foods grown from the ground. Poor people experience is because of actuality that I have gets a blend of natural products that I don't care for. The data is likewise not present on the site. In addition, in the event of wellbeing drinks my experience is distinctive as I generally discovered straightforward administrations from a similar association. All the data is neatly referenced and even the staffs know about these wellbeing drink things. Reference List and Bibliography Allwood, A. (2015).Customer Experience is the Brand: Getting in the Game. BookBaby. Bilgihan, A., Kandampully, J., Zhang, T. (2016). Towards a brought together client involvement with web based shopping conditions: Antecedents and outcomes.International Journal of Quality and Service Sciences,8(1), 102-119. Doherty, E., Carcary, M., Conway, G., Crowley, C. (2017, September). Client Experience Management (CXM)Development of a Conceptual Model for the Digital Organization. InECISM 2017 eleventh European Conference on Information Systems Management(p. 103). Scholastic Conferences and distributing restricted. Fatma, S. (2014). Forerunners and results of client experience the executives a writing audit and examination agenda.International Journal of Business and Commerce,3(6), 32-49. Homburg, C., Jozi?, D., Kuehnl, C. (2017). Client experience the board: toward executing a developing advertising concept.Journal of the Academy of Marketing Science,45(3), 377-401. Irvine, P. J., Park, S. S., Y?ld?zhan, . (2015). Client base fixation, benefit, and the relationship life cycle.The Accounting Review,91(3), 883-906. Lemon, K. N., Verhoef, P. C. (2016). Understanding client experience all through the client journey.Journal of Marketing,80(6), 69-96. Woolworths Supermarkets - Woolworths Group. (2018).Woolworthsgroup.com.au. Recovered 20 March 2018, from https://www.woolworthsgroup.com.au/page/about-us/our-brands/grocery stores/Woolworths.

Questions on Psychology of Aging Essay Example | Topics and Well Written Essays - 2250 words

Inquiries on Psychology of Aging - Essay Example The SOC hypothesis includes an organization of determination, improvement, and remuneration. When an individual settles on the way or objective he needs to accomplish, this procedure is called choice. During ontogeny, there are a few extra hotspots for choice: people and social orders test from a populace of conceivable outcomes or openings (.), restricted individual limit in time and assets, contradiction of objectives and results, and age-related changes. The exercises he will do to hit the objective is streamlining. On the off chance that the individual can no longer keep his objective he resorts in objective significant intends to look after progress - this is pay. A maturing writer who used to go on field for a day by day beat applies the hypothesis of SOC in persistently composing reports (choice), he guarantees that he meets with the correct sources to beat his cutoff time and have the option to convey a decent yield (streamlining), yet mature age blocks him from accomplishing field work regular, henceforth, he selected to have a fortnightly segment in a broadsheet to keep up his astuteness and perceivability in the realm of news (remuneration). 2. Schaie (1994) asked whether there are contrasts in life-course designs for different scholarly capacities with age (i.e., regardless of whether various capacities show various directions with age). Quickly examine the response to this inquiry dependent on his outcomes (6 focuses). Additionally note when solid decrements in scholarly capacity are detectible (2 focuses) and what job accomplice impacts may play (2 focuses). Answer: In his examination, K. Warner Schaie (1994), have demonstrated that there is no uniform example old enough related changes over every single scholarly capacity, and that investigations of a general file of scholarly capacity () don't do the trick to screen age changes and age contrasts in scholarly working for either people or gatherings. The uniqueness of human brain, just as, associate, and sex are among the elements that makes the non-uniform example old enough related changes in the IQ. The age of 60 is the standard retirement age in many nations. Schaie's investigation shows decrements in most psychometric capacities for the most part happen at 60 years old onwards. Notwithstanding the individual pathology or hereditary elements, dependable normal decrement can be found for every single psychometric capacity by age 74. Companion, age, or friends likewise influence a person's scholarly capacity. Despite the fact that () examples of socialization one of a kind to a given sex job is explicit verifiable period might be a significant determinant of the example of progress in capacities. 3. Envision that you are asked by congress to build up an across the nation preparing program that would improve more seasoned grown-ups' intellectual working. In view of the outcomes from the Schaie and Willis (1986) study, where they prepared thinking and spatial capacity in more established grown-ups, would you tell congress that a preparation program would work (5 focuses) Why or why not (5 focuses) Answer: I would be happy to prescribe to the Congress a preparation program to upgrade grown-ups' psychological working. In view of Schaie and Willis (1986) study, inductive thinking preparing help improve regular critical thinking capacity, especially for more established grown-ups in their late 70s or mid 80s. In the here and now where a great deal of concerns emerge, that even an essential understudy experience different confusing issues (study hall and family legislative issues), a psychological preparing would be of help. It will support the future, just as the current age's

Primary Health Care Constructs and Contexts

Question: Examine about thePrimary Health Care Constructs and Contexts. Answer: Presentation Wellbeing advancement is basically the way toward empowering people to expand command over their wellbeing and by so doing prompt improvement. National wellbeing advancement programs are procedures begun generally by the legislature or non-administrative associations which are planned for improving individuals ways of life by empowering them to expand command over their wellbeing. National wellbeing advancement programs make a positive commitment most definitely. Inside the structure of essential human services, wellbeing advancement assumes a principal job in improving results in the avoidance just as control of both constant and transferable ailments. It is the obligation of the legislature to deal with its kin by thinking of national social insurance programs which are planned for improving their wellbeing. The legislature is likewise entrusted with thinking of methodologies planned for guaranteeing there is quality, reasonable and open social insurance for all residents. Wellbein g basically begins in our homes, work environments; networks just as schools. This clarifies why a few people are more beneficial than others. National wellbeing advancements programs are planned for guaranteeing that the elements that influence wellbeing are settled to guarantee that a great many people if not all are solid. Bio-psycho-social and natural determinants of wellbeing influence people, families, networks and gatherings in various settings. Social determinants of wellbeing focus on social factors just as the states of being of nature in which people are conceived, learn, live, play, fill in just as age. In the event that an individual can't get to assets to meet their every day needs, at that point there the individual less inclined to be unfortunate. Inoculate Australia program is one of the national wellbeing advancement programs. This program is planned for offering help data for a battle to build the pace of national inoculation by subsidizing free immunization programs and by so doing improve the people groups by and large wellbeing and prosperity. It additionally reserves the acquisition of inoculations with the point of securing a large number of Australians. Inoculation is basically a basic, sheltered just as viable method of ensuring people against destructive maladies that present potential a potential danger to the strength of the network. Besides, inoculation diminishes transmission in a given society. As such, the higher the quantity of individuals inoculated in a given network, the less the odds of any ailment spreading. This program actualizes the timetable of national inoculation program that offers antibodies to sixteen sicknesses. The Australian government gives subsidizing to the Victorian cytology administratio n for the reasons for regulating the national HPV inoculation program register. It likewise gives subsidizing to the division of human administrations in order to direct the Australian youth inoculation register which records all immunizations given to kids beneath the age of seven (Immunize Australia Program Australia, 2000). The vaccinate Australia program was begun to meet and make mindfulness with respect to inoculations. Numerous Australian youngsters are as yet biting the dust because of antibody preventable sicknesses subsequently the need to complete broad inoculation among kids and grown-ups. Immunization inclusion is low and thus kids are passing on because of flu, pneumococcal illness, pertussis just as meningococcal ailment (Immunize Australia Program Australia, 2000). Vaccination is major since the advantages of exceed the hazard factors. A large number of antibody preventable ailments are typically exceptionally infectious and can be obliterating to a people invulnerable framework. The vast majority of the individuals who are unvaccinated quickly get the infection once they interact with it. For example, undoubtedly, approximately 90% of unimmunized family contacts will come down with the malady. This insights show the requirement for grown-ups and kids to pay attention to the issue of immunization since it influences everyone in the family (Immunize Australia Program Australia, 2000). A solid essential medicinal services program is the one that underpins residents and networks to be sound. Vaxon application is one case of this technique. This is a clinical application that is planned for reminding guardians or watchmen when vaccination for their youngsters is expected. The application was created by the victorian division of wellbeing and human administrations. This system in a joint effort with the inoculate Australia program makes it hard for kids and grown-ups to miss their vaccination thus adding to better wellbeing for residents (Immunize Australia Program Australia, 2000). The program targets sharpening individuals on the significant of mutual inoculation. One individual being vaccinated isn't sufficient. The entire network ought to be inoculated with the goal that the individuals who can't be vaccinated for one explanation or the other remain safe. The wellbeing laborers ought to likewise be vaccinated to guarantee that they are a piece of the arrangement and not the issue. At the point when they neglect to take immunization they hazard the lives of numerous who interact with them on every day bases (Immunize Australia Program Australia, 2000). Culture additionally impacts the strength of an individual. A people social foundation impacts their conduct, conviction, feeling, point of view, disposition to disease and torment among others. These can impact wellbeing and the need to look for human services. Various societies decipher and channel science in an unexpected way. A few societies suggest against looking for present day specialists upholding for customary specialists who might not have the vital information and skill to manage some entangled sicknesses (Naidoo Wills, 2009). This is the place wellbeing advancement comes in to attempt to instruct individuals on approaches to improve their wellbeing suitably. Wellbeing intercessions that are planned for supporting solid practices have been best when they demonstrate affectability to the way of life of the objective populace. Societies here and there spread bits of gossip with respect to vaccinations consequently debilitating network part from taking an interest in the act ivity. This program is attempting to change a portion of the way of life confused perspectives with regards to vaccination and by so doing the general wellbeing and prosperity of the country will improve essentially (Whitehead, 2004). Most definitely, youth inoculation register was built up for the reasons for giving quarterly reports on vaccination rates. These insights help to make an away from of the circumstance on the ground and to show whether there are any types of progress being made (Upton, 2014). Viability of the Program This program has been extremely viable in light of the fact that Australia has met the world wellbeing associations objective in vaccination (World Health Organization, 2014). Australia has 90% inclusion for most youth antibodies in this way adding to better preventive wellbeing framework in Australia. The inclusion rate has additionally been developing among the indigenous individuals of Australia. 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Individuals who live in wretched neediness need openings and assets important to use sound judgment undoubtedly. Neediness opens individuals to substandard physical situations, along these lines, making them ideal possibility for medical issues. Low-pay people in underdeveloped nations regularly bite the dust because of treatable maladies but since of money related imperatives, they avoid medical clinics. Little youngsters are typically the most influenced. Vaccinate Australia program has demonstrated helpful by giving free inoculation for nothing out of pocket along these lines welcoming on security families and networks which would have in any case not approached because of budgetary imperatives (Adrian, 2009). It is a test to give high-caliber and moderate wellbeing administrations because of a few complexities like cost, quality, and availability. The Ottawa sanction for wellbeing pr

Business Plan for Omega Construction Service - 2475 Words

Business Plan for Omega Construction Service (Essay Sample) Content: Business Plan for Omega Construction serviceStudent Name:Course:Instructor:Date:Business Plan for Omega Construction serviceI. Table of ContentsI. Table of ContentsII. Executive Summarya. Summary of Major Business Plan ComponentsIII. Company Overviewa. General Description of the Businessb. Business Locationc. Company HistoryIV. Missions, Goals, and Objectivesa. Mission Statementb. Goals and Objectivesc. Valuesd. Keys to SuccessV. Organizationa. Management Summary and Strategyb. Services Offeredc. Organizational Chartd. Employee Roles and Job DescriptionsVI. Market Conditionsa. Background Industry Informationb. Region Specific Background Industry Informationc. Regional Competitiond. Current and Future TrendsVII. The Financial Plana. Startup Funding Descriptionb. Accounting Practicesc. Current Balance Sheetd. Break-even Analysise. Projected Monthly Income Statement (One Year)VIII. The Marketing Plana. Marketing Strategiesi. Promotional Strategiesii. Public Relationsiii. AdvertisingIX. The Safety PlanII. Executive SummaryMission StatementThe company aims at targeting commercial clients that will assure them of high profit margins and at the same time ensuring its affordability.Goals and objectivesThe company targets expansion to ensure that to ensure that it taps into the commercial contracting market and the office building market..III. Company OverviewOmega Construction services is a renowned firm that provides commercial facilities, homes and renovations. The company is responsible for handling the various aspects of your home or office structureà ¢Ã¢â€š ¬s build. This includes upkeep and maintenance, windows, roofing, dormers, extensions, interiors and concrete. The firm boasts of 15 years of quality and professionalism that goes beyond the expectations of the client. The company ensures that the client receives value for their investment from the inception to the handover stage. The company delivers top-notch services at price that is fa ir and honest. Time is also an important factor at Omega Construction.Omega construction acts as an extension of their clients and it emphasizes on professional services and personal attention to ensure that their needs are met. This ensures that a level of professionalism is set out from the pre-construction face to the close-out of the project. The goal is to develop a mutual relationship with the clients based on reliability, trust, and quality service. * General Description of the BusinessOmega construction intends to venture into the construction business. The business is classified into two phases. This includes the pre-construction phase and the post-construction phase. Omega Construction aims at developing high quality and cost-effective facilities that are highly innovative for them to attain a competitive edge in the market. The firm is involved in construction from the inception and design phase of construction. It works hand in hand with the Clients design team t o ensure that the client receives value for their money (ABRAMS, 2003, 29). The pre-construction phase entails a review of drawings and scope of work to ensure that they understand what the project team requires. It also entails identifying the costly items, providing alternatives, as well as, identifying the budget constraints. Finally, it entails detailed planning of the construction phase.The construction face involves ensuring that the objective of the client is met. The various aspects of the project are detailed with concise statements indicating the various challenges, cost-effective chances, as well as, detailed budgeting. This ensures that the entire project team is in the same page thus ensuring direction and correct pace. The main objective of this is to ensure that the project runs o budget and on time. * Business LocationThe company will be located in Minoa in New York with plans of expanding to other regions.IV. Missions, Goals, and Objectives * Mission Sta tementOmega Construction intends to construct affordable housing facilities. This will be attained by establishing an honest and fair working relationship with the various stakeholders that are involved in the construction sector. This includes the new homeowners, sales people, and sub-contractors. This will ensure that an atmosphere where families and entrepreneurs can enjoy the satisfaction and pride that comes with designing their own facility. * Goals and ObjectivesOmega Construction plans to achieve various goals and objectives. This includes the expansion of the company to ensure that it taps into the office building and commercial contracting market. This is in an attempt to increase the local market share and increase the profit margins. It also intends to minimize cost and expand services by hiring a permanent painting team, an additional bookkeeper and accountant the members of staff. The final objective is to expand into other regions to expand the market share. * Keys to SuccessThe local construction industry is one that has been experiencing a boom at the moment. This has acted as a wake-up call for the firm to come up with strategies that will act as the key to its success. For this to be realized, Omega Construction has to concentrate on various areas. This includes securing a minimum five construction projects that are on scale within a three year period. The next key is to expand the customer base by promotion in other regions to expand the profitability margins. The final key is to increase the revenues allocated to marketing by at least 15% (ABRAMS, 2003, 29).Background InformationThe IndustryThe construction industry is comprised of establishments that are mainly involved in construction. This includes buildings and engineering projects such as roads. This also comprises the establishments that are engaged in dividing land for sale as construction projects and preparation of sites for upcoming projects.The construction servi ces offered include new projects, maintenance and upkeep, as well as, alterations. Construction companies are managed from fixed areas of business where they plan and coordinate work for the multiple construction projects in different locations. The requirements of the client are specified in prime contracts. The main contractor may then sub-contract various construction services especially those involving high level of expertise (GERSTEL, 2002, 91).V. OrganizationOmega Construction service is planned to be a partnership business. This partnership was established since the two business partners had a common interest. This was to explore viability of the business arrangement and a passion in offering top-notch construction services and professionalism. The partnership arrangement also allowed the most flexibility and minimal amount of financial engagement for both partners. Since the inception of the business, it has consistently been growing and it is projected to continue b eing successful (GERSTEL, 2002, 91).The business will become a limited liability company. This will be important since it establishes the firm as a separate entity. This also ensures that the business will continue running regardless of what happens to the partners. This will be achieved by December 31, 2015. The partners will share the ownership rights of the business equally. They also intend to involve their spouses due to the essential role that they play in the administration of the company. This is also a move to ensure that the financial investments from both partners are protected.  ¯ Management Summary and StrategyThe management strategy that is adopted by Omega Construction is detailed in the organizational chart. The firm aims at defining the employee and owner relationship to ensure that the various members of the team are aware of what is expected of them. The management has categorized the various stages and construction activities into 7 categories. This in cludes business management, estimating, project management, construction, engineering, equipment management and accounting.The partners are well aware that they will perform well and work in a smart way if they make the crucial decisions as a team. The partners are adamant about professionalism to ensure that they achieve their mission and vision. The members of the management team are expected to bring on board a different and unique perspective to the business operations of Omega Construction. * Services OfferedOmega Construction will offer a wide range of services that aims at involving the client to ensure that their projects are carried forward to completion. Emphasis will be laid on quality in terms of cost and time to ensure that high standards of professionalism are maintained. These services include design work, alterations and remodeling, carpentry, site preparation, and carpentry. It will also offer painting, plumbing and installation of utilities, as well as, exteri or innovation and cement foundation services (GERSTEL, 2002, 91). * Organizational ChartThe organizational chart for Omega Construction is expected to present the organizational structure for Omega Construction in a pictorial form. This will show the various positions of responsibility, as well as, the various lines of supervision and authority. This will play an essential role in ensuring that the Clients and members of the public can understand the structure of the company at a glance thus enhancing its marketability.It is highly efficient since it defines the position of the individual employees within the overall company, identifies the supervisors, as well as, those they supervise. It also des...

The Progressive Era - 857 Words

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Essay about outline on Frankenstein - 3183 Words

Frankenstein by Mary Shelley In the Gothic novel Frankenstein, Mary Shelley integrates the rhetorical devices figurative language, imagery, and tone to impart the concept that the desire to acquire knowledge and emulate God will ultimately result in chaos and havoc that exceeds the boundaries of human restraint. I.nbsp;nbsp;nbsp;nbsp;nbsp;Life of Mary Shelley / Characteristics of Gothic Literature nbsp;nbsp;nbsp;nbsp;nbsp;A.nbsp;nbsp;nbsp;nbsp;nbsp;Life of Mary Shelley nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;1.nbsp;nbsp;nbsp;nbsp;nbsp;Eleven days after Mary Shelley’s birth, her mother, the famed author of A Vindication of the Rights of Woman, succumbed to puerperal fever, leaving her [Mary†¦show more content†¦nbsp;nbsp;nbsp;nbsp;nbsp;B.nbsp;nbsp;nbsp;nbsp;nbsp;Characteristics of Romantic / Gothic Literature nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;1.nbsp;nbsp;nbsp;nbsp;nbsp;Romantic literature everywhere includes themes such as: imagination was praised over reason, emotions over logic, and intuition over science—making way for a vast body of literature of great sensibility and passion. nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;2.nbsp;nbsp;nbsp;nbsp;nbsp;This literature emphasizes a new flexibility of form adapted to varying content, encourages the development of complex and fast-moving plots, and allows mixed genres and freer style. nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;3.nbsp;nbsp;nbsp;nbsp;nbsp;No longer tolerated, for example, were the fixed classical conventions, such as the famous three unities (time, place, and action) of tragedy. II.nbsp;nbsp;nbsp;nbsp;nbsp;Rhetoric in the Novel nbsp;nbsp;nbsp;nbsp;nbsp;A.nbsp;nbsp;nbsp;nbsp;nbsp;Conflict nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;1.nbsp;nbsp;nbsp;nbsp;nbsp;From the tortures of my own heart, I turned to contemplate the deep and voiceless grief of my Elizabeth. This also was my doing! And my father’s woe, and the desolation of the late so smiling home – all was the work of my thrice-accursed hands...Thus spoke my prophetic soul, as tornShow MoreRelatedFrankenstein : Outline : Frankenstein957 Words   |  4 PagesFrankenstein: Outline Introduction: We have all heard of the big scary monster of Frankenstein. It has been a story told through decades, each story a little different. Mary Shelley’s Frankenstein is the original story of Frankenstein’s monster. She wrote the story of Victor Frankenstein and his creation. Through decades of this story being told, society has stripped away Shelley’s original description of the monster and created an entirely new set of ideas. Victor Frankenstein’s creation has beenRead MoreOutline on Frankenstein3283 Words   |  14 PagesFrankenstein by Mary Shelley In the Gothic novel Frankenstein, Mary Shelley integrates the rhetorical devices figurative language, imagery, and tone to impart the concept that the desire to acquire knowledge and emulate God will ultimately result in chaos and havoc that exceeds the boundaries of human restraint. I. Life of Mary Shelley / Characteristics of Gothic Literature A. Life of Mary Shelley 1. Eleven days after Mary Shelleys birth, her mother, the famed author of A VindicationRead MoreHow Is the Opening of Frankenstein an Effective Introduction to the Novel?1280 Words   |  6 PagesHow is the Opening of Frankenstein an Effective Introduction? For any author, the opening of a novel is probably one of the hardest things to write. They have to think about the audience, the language and how the introduction relates to the rest of the novel. They need to catch the readers’ attention and make them want to read on. It is vital they do this otherwise the reader may loose interest and not proceed to read the novel. In Frankenstein, Mary Shelly has an interesting yet curious andRead MoreAnalysis Of Mary Shelley s Frankenstein 1589 Words   |  7 PagesExtended Response (Q2) - Frankenstein By Mary Shelley Rachel .Corrie The perspective, from which a story is told, causes an influential response from readers to certain issues, characters and conflicts that are found in literary texts. Mary Shelley’s gothic novel, Frankenstein, was published in 1818 and tells the story of a scientist known as Victor Frankenstein who reanimates life in an unethical science experiment. In this novel Walton, Victor and the creature tell their sideRead MoreAnalysis Of Mary Shelley s Frankenstein 1361 Words   |  6 PagesFrankenstein outline I. Introduction: A. BGS (title, author of text): Mary Shelley’s â€Å"Frankenstein† exquisitely portrays the story of a deeply troubled existence known as Victor Frankenstein. B. Background about text (names, plot points, ideas that are essential to following essay): Throughout the course of this gothic novel, readers are transported into the world of a brilliant but unfortunate scientist named Victor —who passionately undertakes the gruesome task of creating life. HoweverRead MoreFrankenstein Major Works Data Sheet Essay1125 Words   |  5 Pagesï » ¿Title of Work: Frankenstein Author: Mary Shelley Date of Publication: January 1, 1818 Genre: Gothic Biographical information about the author: Born as Mary Wollstonecraft Godwin to William Godwin and Mary Wollstonecraft on August 30, 1789, Mary was the only child of her father and mother. Hardly more than a week after having Mary, Wollstonecraft died, leaving William to raise Mary and her half-sister, Fanny, whom William chose to adopt. When Mary was four, her father remarried but resentmentRead MoreAnalysis Of Mary Shelley s Frankenstein Or The Modern Prometheus 1710 Words   |  7 PagesFrankenstein; or, The Modern Prometheus by Mary Shelley, is one of the most iconic tales of 19th century literature. Grandly displaying a mastery of psychological depth within the characters, the author portrays a flawed society inherent within their scientific progression. As such, the enriching tale draws many criticisms from the society in which Shelley lived in, some of which encompasses appearances, feminism, and class restrictions. Retold through multiple mediums, the story is generally seenRead More Robert Louis Stevensons Dr. Jekyll and Mary Shelleys Frankenstein1456 Words   |  6 PagesRobert Louis Stevensons Dr. Jekyll and Mary Shelleys Frankenstein Both Robert Louis Stevensons Dr. Jekyll and Mr. Hyde and Mary Shelleys Frankenstein tell cautionary tales of scientists abusing their creative powers to exist in another sphere where they cannot be directly blamed for their actions. Though Frankensteins creation is a Creature distinct from his creator while Dr. Jekyll metamorphoses into Mr. Hyde, the double of each protagonist progressively grows more violent throughoutRead MoreEssay about Frankenstein and Bladerunner1179 Words   |  5 Pageswith one’s life. Percy Shelley’s novel ‘Frankenstein’ (1818) and Ridley Scotts film ‘Blade Runner’ (1982) both demonstrate a struggle for quality of life within their texts. The texts show that it is not so much about a being’s survival, but about their undeniable want for quality in their life. We can see this issue expressed through the ideas of compassion and humanity, autonomy and freedom, along with the basic need to survive. The novel ‘Frankenstein’ reveals the idea of compassion and humanityRead MoreFrankenstien vs Dr.Jekly and Mr. Hyde1495 Words   |  6 PagesBoth Robert Louis Stevensons Dr. Jekyll and Mr. Hyde and Mary Shelleys Frankenstein tell cautionary tales of scientists abusing their creative powers to exist in another sphere where they cannot be directly blamed for their actions. Though Frankensteins creation is a Creature distinct from his creator while Dr. Jekyll metamorphoses into Mr. Hyde, the double of each protagonist progressively grows more violent throughout his story. By doing so he symbolizes his creators repressed desires in

Critique of a Human Service Organisation free essay sample

Written Task 2: SOAD 9106. By Andrew Melgaard-Lerche, Student #2078018 1 Critical Analysis of a Human Service Organisation IF ever a segment of society was in need of a „break? , it? s that motley crew of social outcasts who are, or have been, on the wrong side of the law. Who else, I ask you, is so universally despised that politicians – always on the lookout for unpopular, easy targets want to â€Å"rack „em, pack „em and stack „em in jail†? 1 The „man in the street? would dispute a criminal? being due some positive karma. A not atypical view from suburbia might be articulated thus: â€Å"but s/he transgressed! S/he deserves all the blame/punishment/trauma/discrimination/indignation s/he gets! † Fortunately, we? re all Social Workers, and that means we put such judgements aside, right? No-one is beneath our altruism – our only criterion is need – and there are few needier people than those at the mercy (either incarc erated, on bail or out on parole) of our justice system. We will write a custom essay sample on Critique of a Human Service Organisation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page writing service business Thank Heavens, we believers in Social Justice might say, that here in SA we have Good Samaritans like the folks at OARS Community Transitions. In researching OARS, I initially relied on its website, some promotional literature and an interview with its Social Inclusion and Enterprise Manager, Dot Stagg. From the phalanx of pamphlets Ms Stagg sent me, I discovered that Offenders Aid Rehabilitation Services (OARS) is a voluntary community association that – in various incarnations has been helping offenders and their families in South Australia since 1886. From a promotional spiel on the OARS website, I learned the organisation began life as the Prisoners Aid Association, â€Å"grew and evolved in response to the changing needs of clients and the changing face of justice administration†, adopted the well-known moniker of OARS SA in 1977 before finally re-inventing itself as OARS Community Transitions just last year. 2 The OARS website and promotional material went on to describe this Human Service Organisation (HSO) as a secular, community-based, non-profit Non-Government Organisation (NGO) employing 55 staff and with about 90 active volunteers. Its service users (referred to as clients) include people released from prison, their partners and children. Services include counselling for drug and alcohol abuse, gambling, financial planning and general counselling. 3 OARS employs a Youth Worker and provides unspecified â€Å"prison services† and â€Å"emergency assistance†, vague terms contained in OARS literature about which I couldn? t gain further clarity. 4 OARS Community Transitions also runs a number of supported accommodation (half-way) houses across Adelaide and at Murray Bridge, Port Augusta, Port Lincoln, Berri and Mt Gambier. When I asked Ms Stagg if former prison officers still play a security/keep-the-peace role at these houses (as they have in the past) she answered rather emphatically in the negative. â€Å"We aren? t a continuation of prison,† she said. â€Å"All our residential clients answer to case workers, not former prison officers†. Asked whether OARS has a specialised client bod y, Ms Stagg said the organisation caters to all races, creeds and colours. However, it? fair to say OARS does cater to a specific, economically-depressed demographic: the homeless, low income earners, educationally-disadvantaged people, usually white males but with an overrepresentation among Aboriginal Australians. Anyone in or at risk of entering the justice system is OARS? base constituency, a sector which also includes the mentallyill. There is a waiting list for residential places and some other services, although in some cases people receive assistance â€Å"off the street†. According to Ms Stagg, â€Å"no- Written Task 2: SOAD 9106. By Andrew Melgaard-Lerche, Student #2078018 2 ne† is turned away by OARS, which she says receives a mix of self-referrals, names from other agencies and clients from SA Corrective Services. Most of OARS? funding these days comes from the Commonwealth Government (a quandary I? ll return to later) and its accountability mechanisms (int ernal audits, thrice-yearly accredited quality management and an official complaints procedure involving the CEO, Leigh Garrett) appear to be fairly standard. 6 OARS is multi-disciplinary, employing anyone from psychologists to Social Workers to security personnel, and all – according to Ms Stagg are professionally qualified. On paper, OARS seems to provide a healthy mix of rehabilitation and intervention, all packaged under the enticing banner of it? s ubiquitous mantra: Restorative Justice. If any of the above information sounds – to put it mildly like self-serving spin, that? s because it is. Ms Stagg? s contribution to this essay turned out to be a combination of public relations hype, omission and – most disappointingly outright deceit. The first hint I gained that all was not as it seemed was when I received shrill and evasive answers to „sensitive? questions about OARS? corporate structure, funding and staffing. Having encountered an Omerta-like silence on such questions from other senior staff, it seemed I couldn? t provide much of the structural information sought for this assignment. Ms Stagg was often coy, even on seemingly-innocuous questions surrounding OARS? vision, mission and values, its relations with other agencies and the public, or the nature of its â€Å"interventions† and who carries them out. Extracting the OARS corporate structure or operating budget was like extracting teeth. I was told in no uncertain terms that such queries should be directed to the CEO, but that â€Å"he probably won? t provide such details†. Curious about such reticense, I took a different approach to this assignment, digging deeper where I could and putting more of the critical in â€Å"critical analysis† It didn? t take long to uncover a virtual morass of dishonesty, inefficiency and inappropriate practices, certainly on the residential side of this operation. The lessthan-frank Ms Stagg had her poker face on when she spoke with me, but clients I interviewed* left me with the definite impression that corner-cutting practices abhorrent to most Social Workers were rife at OARS. More shockingly still, the unspoken rationale for this seemed to be the notion that â€Å"they? e only crims†. So frequent were consumer references to this „us-and-them? attitude that I came away feeling it was rooted in the organisation? s culture. According to clients, the â€Å"help† this HSO provides its residents is minimal, grudging and hardly consistent with the organisation? s vague commitment to â€Å"Restorat ive Justice†. Far from â€Å"evolving in response to the changing needs of clients and the changing face of justice administration†, consumers I interviewed spoke of archaic procedures and resistance to change from staff marooned for too long on what is an isolated, specialist „island? of an NGO. I was unable to confirm precise staffing numbers, but – for reasons I? ll explain later – I find it hard to believe OARS still employs 55 staff, a figure found on the organisation? s website and last updated in 2008. According to existing clients, prospective residents are turned away by OARS, often on the basis of favouritism and not need. The â€Å"prison services† OARS supposedly provides were a spurious claim – I? ll explain why below – as were the â€Å"emergency assistance† for their residential clients. â€Å"The only time they get off their * For obvious reasons, the clients I spoke with preferred to remain anonymous. Written Task 2: SOAD 9106. By Andrew Melgaard-Lerche, Student #2078018 3 arses and come see us is when someone has run amok or hasn? t paid his rent†, one client told me. â€Å"The [OARS houses] are run down, there? s little maintenance, and the only time we see [a staff member] is when something? s badly wrong†. I witnessed such chronic laziness and apathy first hand during a low-key visit to one OARS property at Christies Beach. The house was in a disgraceful state and the staff member in attendance merely turned up in his company car, walked to the walled-off staff area of the house and sat there, doing little in the way of work and never venturing „out back? o mix with the unwashed masses. At the conclusion of his 4hour „work? day, this staff member simply returned to his car, drove off and left the residents to their devices. As your colleague Andrew Paterson (a former Superintendent at Mobilong Prison) will attest, such a „work ethic? is consistent with that of prison offic ers, who spend their days huddled together in groups, doing as little as possible and only springing to their feet when there? s a disturbance. Such similarities aren? t coincidental: OARS residential staff don? t just mimic prison officers; they are former prison officers (or â€Å"screws†, as inmates call them). Ms Stagg, who insisted that no former prison officers worked at these half-way houses, told me a bald-faced lie. The pattern of former â€Å"screws being screws† goes beyond bone laziness. According to residents, these middle aged-to-elderly men have simply carried on where they left off in prison, handling virtually all of OARS? „interventions? through the use of, shall we say, „physical means? familiar to them from their days at Yatala or Mobilong. Such „means? , even when used on former inmates, would be abhorrent to virtually any other HSO. Far from providing â€Å"Restorative Justice†, it turns out that OARS perpetuates the prison power dynamic for its residential clients, affording them little respite from the daily routine of incarceration, providing nothing in the way of proactive support (these are clients? words) and then, one assumes, expecting them to rehabilitate spontaneously. Study after study has concluded, to quote Borzycki and Baldry, that â€Å"without sufficient resources and social support upon release, the cycle of release and re-arrest is difficult to break†. 7 OARS? â€Å"Restorative Justice† goal presumably involves helping to break this cycle. If my first-hand experience is any guide, it has failed in this goal utterly. As mentioned, the festering morass that is OARS was in part due to its isolation as a „specialist? organisation, immunized to a point against competition and meaningful scrutiny. The „outcast? status of its clientele with many members of the public and populist politicians left these clients unloved and under-resourced. Moreover, until recently, they were at the mercy of OARS? near-monopoly over services to offenders. Such monopolies are never a healthy situation: fiefdoms are the order of the day, power imabalances are the norm and services tend towards atrophy. Clients thus faced a „perfect storm? of monopolistic bureaucracy and pariah status, leaving them unwilling or unable to speak out. They were reduced to approaching OARS – the „only game in town? – on bended knee. Allowing for some bitterness and jaundice from the clients I interviewed, what I saw was enough to suggest that the efficacy of this organisation is minimal – assuming that rehabilitation (articulated within the framework of â€Å"Restorative Justice†) is in fact their goal. South Australian taxpayers weren? t getting value for their money, and Written Task 2: SOAD 9106. By Andrew Melgaard-Lerche, Student #2078018 fortunately for them, it seems someone at the Department of Correctional Services finally noticed. OARS festered along under its near-monopoly until 2009, when the Department shocked its long-time contractor by tendering out funding for its in-prison services. What ensued was a competitive process in which OARS had no experie nce or hope of success. OARS lost some $500,000 worth of in-prison funding in August 2010, mainly to Centacare, leaving the HSO in the unenviable position of having little or no in-prison presence to seamlessly transfer released prisoners to their accommodations. Clearly, whoever has responsibility for in-prison services should logically handle outside accommodations. With Housing SA in the process of putting the latter out to tender, the „writing is on the wall? for OARS, which seems to have entered a tailspin of lost funding and structural shrinkage. Its former presence at two Adelaide office locations has been reduced to just one rather dingy Morphett Street address, and its website is – to be charitable – in a „state of flux? and partially „under construction?. Responding to these challenges, the organisation re-launched as OARS Community Transitions last August. Clearly, the organisation is trying to reinvent itself, largely as a landlord (however briefly) for ex-prisoners and as a provider of the many, Commonwealth-funded counselling services it must see as its future. By definition, such services overlap with those provided by other agencies, so OARS seems destined to squabble for what it would formerly have seen as funding „scraps?. As Ming the Merciless might say, they must be â€Å"satisfied with less†. 8 In case my tone hasn? t betrayed my attitude, I can? t say I? m horribly upset at OARS? tribulations. If an organisation? worth is rooted in its efficacy, then the loss of $500,000 in funding – with more cuts likely – looks to me like competitive tenderingas-justice. It was near-impossible to glean meaningful information from upper management at OARS, and it was difficult to ascertain how effective OARS? efforts are in areas like counselling for drug and alcohol abuse, gambling and financial planning. I had l imited time, a reluctant subject and few investigative skills, so I couldn? t delve deeper and perhaps confirm that dysfunction afflicts all of OARS? operations. However, if the neglect, the „us-and-them? entality and the alleged brutality of its „interventions? is any guide, the objective measure of OARS? efficacy – that of a meaningful contribution to rehabilitation – provides a damning indictment. OARS should be seen as a cautionary tale. Its leaching of South Australian taxpayers for little return over decades of futility leaves one wondering how many other NGO? s – to one degree or another – aren? t living up to their literature. Centacare is a larger, less-isolated and more competitively focused organisation, and will be less prone to the atrophy of OARS, the organisation it replaced. That said, the pariah status of clients, the „don? care? stance of politicians and the potential for offender services to become a „fiefdom? wi thin the walls of its new contractors all warrant ongoing concern. As George Santayana put it, â€Å"those who cannot remember the past are condemned to repeat it†. 9 *** Written Task 2: SOAD 9106. By Andrew Melgaard-Lerche, Student #2078018 5 BIBLIOGRAPHY 1 Foley, K. , Treasurer of South Australia,quoted in Wheatley, K. , „Packing our prisons just doesnt stack up? , The Advertiser, Adelaide, 8 May 2008; 2 OARS Community Transitions, promotional pamphlet, Adelaide, August 2010; 3 ibid; 4 taken from interview notes with D. Stagg, Social Inclusion and Enterprise Manager, OARS Community Transitions, 20 April, 2011; 5 OARS Community Transitions, promotional pamphlet, op cit; 6 taken from interview notes, op cit; 7 Borzycki, M. and Baldry, E. , ‘Promoting Integration: The Provision of Prisoner Postrelease Services? , Trends Issues in Crime and Criminal Justice (262) Australian Institute of Criminology, Canberra, September 2003; 8 Von Sydow, M. (as Ming the Merciless) quoted in Flash Gordon, Universal Studios, USA, 1980; 9 Santayana, G. , Volume 1, The Life of Reason, Dover Publications, New York, 1905.